privacy policy

At Kobo HOSONO/Hosono Shoten Co., Ltd. (hereinafter referred to as "our company"), when customers use our services, we collect customer names, addresses, telephone numbers, e-mail addresses, etc. for transactions and communications. We will ask you to disclose the necessary information (hereinafter referred to as "personal information"). We handle personal information in accordance with this privacy policy under the Personal Information Protection Law.

■1. Acquisition of personal information and purpose of use
We will use personal information for the following purposes.
1) We will use contact information such as the customer's name, address, and telephone number for shipping products to the customer and for billing. We may also use payment information in connection with billing.
2) Contact information such as the customer's name, address, e-mail address, the type and quantity of the ordered product, the amount charged, etc., in order to contact and confirm the details of the order and the delivery method, etc. use the information.
3) In order to inform customers about our campaigns, products and services, we will use contact information such as customer history, customer name, address, and e-mail address.
4) In order to improve our services, we will use the opinions received from customers, the results of questionnaires, usage history, etc.
5) We will use contact information such as your name, address, and e-mail address to respond to your requests and inquiries.
6) In order to allow customers to view the status of their orders, we will provide and display information such as the type and quantity of products ordered and the amount billed to Shopify Inc. only when necessary.
7) In order to refuse the use of the service to those who order products for illegitimate purposes, the customer's name, address, and product information related to transactions that are determined to have been used for illegitimate purposes. We will provide Shopify Inc. with information such as the type, quantity, and billing amount only when necessary.

■2. Management of personal information

We manage personal information under the following system.
1) We will establish the necessary internal system in accordance with the Personal Information Protection Law and guidelines, and make a pledge with our employees to properly handle personal information.
2) We will limit the use of personal information to those who need it for business purposes, establish rules regarding the storage and management of media containing personal information, and take preventive measures to protect personal information.
3) For personal information stored in the system, we will prepare an account and password so that only those who need it for business can use it, and implement access authority management. Accounts and passwords will be strictly managed so that they are not leaked or lost.
4) For security when transmitting data related to personal information over the Internet, we use SSL, which is an industry standard encrypted communication, for all necessary web pages.
5) On the premise that there will be no hindrance to the service, after a certain period of time has passed since the personal information was received, unnecessary personal information will be deleted as needed.

■3.Provision to a third party

When placing an order, you must understand this privacy policy and consent to the provision of information described in 1.6) and 7).
In addition, it is stipulated that the information provided to the settlement company will be subject to a strict management system in accordance with the personal information protection policy established by the settlement company.

■4. Disclosure of personal information

1) We will not disclose personal information to third parties without your consent. However, this does not apply to the following cases.
・When there is a request from a public institution such as a court or the police based on laws and regulations ・When there are special provisions in laws and regulations・When it is necessary to protect or defend the rights, property or services of our company from actions that violate laws and regulations or our terms of use and precautions, and we are unable to obtain the consent of the individual.
2) If a customer requests disclosure of their personal information, we will disclose it only if we can confirm their identity.
Note: How to verify your identity Please send a copy of something that can prove your identity (driver's license, insurance card, etc.) to our company.
We will confirm the content and disclose it as soon as it becomes clear that it is the person himself/herself.

■ 5. Changes to privacy policy

We will comply with laws and regulations applicable to the handling of personal information of our customers, and will strive to review and improve our efforts to protect personal information as appropriate. Due to revisions, the privacy policy may be changed without notice. Any changes will be posted on the website.

February 2019 Studio HOSONO