User Guide

About your order

Delivery date

At present, all online shopping is [Made to order] unless there is a notation such as "immediate delivery".

Our craftsmen carefully make and deliver the orders received from customers one by one. Therefore, it may take about 1 to 2 months to complete (depending on the congestion situation, busy season, etc.).

We will inform you about the approximate delivery date by e-mail sent from our shop after your order, so please check it.

Payment method

  • Credit card
    [VISA, Master Card, American Express, JCB] are available.
    All credit card payments comply with the international security standard PCI DSS* and fully support CVV (security code)*. In addition, all information is encrypted (SSL) transmission, and you can pay directly without going through the store (card information is not retained), so please use it with confidence.

  • Amazon Pay
    If you use Amazon Pay , you can quickly shop using your Amazon account that is already registered. By simply selecting the payment information registered in your Amazon account, you can complete your order without entering new shipping address or credit card information. After adding the product to your cart, click the " Amazon Pay " button to proceed.

  • Paypal
    If you would like to pay by debit card or bank account transfer, please consider this. (*You can use it even without a credit card.) PayPal is a global standard online payment service used by over 18 million stores in over 200 countries and regions around the world. of security.

  • Apple Pay
    Apple Pay makes it easy and secure to pay. No need to manually enter your credit card information or shipping address.

  • Google Pay (prepaid)
    Google Pay is a service that allows you to safely and easily shop online using the credit card and shipping address registered to your Google account.

  • Other payment methods will be updated from time to time in consideration of safety and convenience.

Shipping policy


About overseas delivery

Currently, we do not accept shipping to overseas. Please note.

About the shipping company

As a general rule, Yamato Transport is the shipping company for domestic deliveries. Depending on the circumstances, we may use another company, but please note that we cannot accept the designation of the shipping company.

For shipping charges

For one delivery place, it will be as follows depending on the purchase price and area.
* If the shipping fee changes due to campaigns, etc., it will be subject to that.

 


  • If the purchase price is less than ¥4,500
    ・Hokkaido, Kyushu, Okinawa area: ¥700
    ・All other areas: ¥550

 


  • If the purchase price is between ¥4,500 and ¥20,000
    ・Hokkaido and Kyushu areas: ¥1,200
    ・Okinawa area: ¥1,500
    ・All other areas: ¥900

 


  • If the purchase price is ¥20,000 or more
    ・Okinawa area: ¥1,500
    ・All other areas: Free shipping!

*All prices above include tax

 


About time zone designation
 With Yamato Transport, you can specify from the following time zones. If you have any requests, please fill in the remarks column of the cart.
*We may not be able to deliver within the designated time due to weather or traffic conditions.
* In some remote islands and some areas, it may not be possible to specify the time zone.

Morning / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00

▼About ordering ▼Payment
▼ About delivery and shipping ▼Returns/Exchanges/Defects

About your order

About delivery date

At present, all online shopping is [Made to order] unless there is a notation such as "immediate delivery". Our craftsmen carefully make and deliver the orders received from customers one by one. Therefore, it may take up to 1-2 months to complete (depending on the congestion situation and busy season).
We will inform you about the approximate delivery date by e-mail sent from our shop after your order, so please check it.
how to order

When ordering on this site, please see the product details page from the collection or search page, select the canvas color you want, and add it to the cart.
Just follow the steps below and your order will be completed smoothly.

  • Step 1.
    On the "Shopping Cart" page, check that there are no mistakes in the product name, color, size, etc., and then press "Proceed to checkout".
  • Step2.
    On the "Customer Information" page, enter "Contact Information" and "Shipping Address" and proceed to the next step.
  • Step3.
    Confirm the "contact information", "delivery address" and "delivery method" before proceeding to the next step.
  • Step4.
    After selecting the desired "payment method", follow the instructions on the screen for each payment method to confirm the details, and press the "Complete Order" button to complete the order.
    An "order completion email" will be automatically sent to your registered email address, so please be sure to check it.

*If you select ID payment such as "PayPal", "Apple Pay", "Google Pay" as your payment method, you will be redirected to the payment screen for safe payment instead of the above steps. Please follow the instructions on the screen to complete the payment process.

About payment

Credit card (prepayment) visa_master_amex Shopify Payments
We accept VISA, Master Card, American Express, and JCB cards.
All credit card payments are PCI DSS* compliant and fully compatible with CVV (security code)*. In addition, all information is encrypted (SSL) transmission, and you can pay directly without going through the store (card information is not retained), so please use it with confidence.

<What is PCI DSS?>
An international security standard in the credit card industry established for the safe handling of credit card information and transaction information. → What is PCI DSS?
<About CVV (security code)>
The security code is a 3-digit or 4-digit number that is different from the card number. Entering this number proves that you have the card and prevents unauthorized use by a third party.
Amazon Pay (Prepaid)

Amazon pay Amazon pay
By using Amazon Pay , you can quickly shop on the ｘ HOSONO official website using your already registered Amazon account. By simply selecting the payment information registered in your Amazon account, you can complete your order without entering new shipping address or credit card information. After adding the product to your cart, click the " Amazon Pay " button to proceed.
PayPal payment (prepayment) PayPal | PayPal protects both card information and account numbers. ｜VISA, Mastercard, JCB, American Express, Union Pay, Bank
 If you would like to pay by debit card or bank account transfer, please consider this. (* You can use it even if you do not have a credit card.)
PayPal is a global standard online payment service used by more than 250 million people and 18 million stores in more than 200 countries and regions around the world, and boasts the world's highest level of security. .

By simply registering a credit card or debit card in your PayPal account or setting up a bank account transfer, transactions can be made with only an ID and password under strong security.
You can use it safely without telling the store side of your payment information. All new registrations are free.
Credit and debit cards can be set from the purchase screen, and bank accounts can be set from the PayPal website .
Registerable cards and bank accounts
・Credit card (VISA / MasterCard / JCB / AMEX / DISCOVER / UnionPay)
・Debit card (debit card with an international brand (Visa debit, etc.))
・Bank (Mizuho / Sumitomo Mitsui / Mitsubishi UFJ / Japan Post / Resona / Saitama Resona)
Apple Pay (prepaid) apple_pay
Apple Pay makes it easy and secure to pay. No need to manually enter your credit card information or shipping address.
When you access the online store using Safari on iOS 10 or macOS Sierra, a button with the Apple Pay logo will automatically appear.
You can place an order with Apple Pay by tapping or clicking the Apple Pay button. After you place an order, you'll see the shipping and billing information you've added to your wallet, as well as the cost of your order, shipping, and taxes. The customer will then have to authorize the order.
Google Pay (prepaid) google_pay
Google Pay is a service that allows you to safely and easily shop online using the credit card and shipping address registered to your Google account.
When you visit our online store using a supported browser, you will see a button with the [ Google Pay ] logo.

If the customer has the [ Google Pay ] app installed, they can tap or click the button to place an order with [ Google Pay ]. Tap or click the button to view billing and shipping information. You will then have to authenticate to complete your order.
others *Payment methods are scheduled to be updated from time to time in consideration of safety and convenience.

About delivery and shipping

Shipping company The shipping company will be delivered by "Yamato Transport". Please note that we cannot accept the designation of the shipping company.
about shipping cost Our delivery charges are as follows for each delivery location, by product price, and by area.

* As a high-priced product service, we will offer free shipping for purchases of 20,000 yen (tax included) or more. (Except Okinawa area)


For each delivery address,

▼If the purchase price is less than 4,500 yen
  • Hokkaido, Kyushu, Okinawa area: 700 yen
  • All other areas: 550 yen
▼If the purchase price is between 4,500 and 20,000 yen
  • Hokkaido, Kyushu area: 1,200 yen
  • Okinawa area: 1,500 yen
  • All other areas: 900 yen
▼When the purchase price is 20,000 yen or more
  • Okinawa area: 1,500 yen
  • All other areas are uniform: free shipping

*All prices above include tax
About overseas delivery Currently, we do not accept shipping to overseas (overseas).
We are sorry.Overseas shipping is not available.
About time zone designation With Yamato Transport, you can specify from the following time zones.
If you have a preference, please specify when ordering.
*We may not be able to deliver within the specified time due to weather or traffic conditions.
* In some remote islands and some areas, it may not be possible to specify the time zone. Please note

* in the morning
* 14:00-16:00
* 16: 00-18 :00
* 18:00 - 20:00
* 19:00 - 21:00

About returns/exchanges/defects

Promise The products of the studio HOSONO use natural materials that are prone to individual differences. We do not consider the category of so-called "handmade goodness, horse mackerel", such as differences in color and texture depending on the part of the product, to be a product defect.
Please make sure you fully understand the characteristics of the product before placing an order.
About returns and exchanges Due to the nature of the product being "made to order", we cannot accept returns or exchanges due to customer's convenience, such as differences in image (color, shape, size), wrong order, etc.
Please be sure to fully understand and consider before placing an order.
About defective products When the product arrives, please unpack it immediately and check the product. We strictly check the products, but if there is obvious "damage" or "initial defect", we will repair or replace it after returning the product by cash on delivery. Please contact us from the inquiry page first.

≫Contact us
About wrong delivery If you receive a product that is different from what you ordered, we will, of course, send it back to you by cash on delivery, and then promptly exchange it for you. However, if there is no stock available, it may take time for production. We apologize for the inconvenience, but please contact us from the inquiry page first.

≫Inquiries about orders

return policy

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▼About ordering ▼Payment
▼ About delivery and shipping ▼Returns/Exchanges/Defects

About your order

About delivery date

At present, all online shopping is [Made to order] unless there is a notation such as "immediate delivery". Our craftsmen carefully make and deliver the orders received from customers one by one. Therefore, it may take up to 1-2 months to complete (depending on the congestion situation and busy season).
We will inform you about the approximate delivery date by e-mail sent from our shop after your order, so please check it.
how to order

When ordering on this site, please see the product details page from the collection or search page, select the canvas color you want, and add it to the cart.
Just follow the steps below and your order will be completed smoothly.

  • Step 1.
    On the "Shopping Cart" page, check that there are no mistakes in the product name, color, size, etc., and then press "Proceed to checkout".
  • Step2.
    On the "Customer Information" page, enter "Contact Information" and "Shipping Address" and proceed to the next step.
  • Step3.
    Confirm the "contact information", "delivery address" and "delivery method" before proceeding to the next step.
  • Step4.
    After selecting the desired "payment method", follow the instructions on the screen for each payment method to confirm the details, and press the "Complete Order" button to complete the order.
    An "order completion email" will be automatically sent to your registered email address, so please be sure to check it.

*If you select ID payment such as "PayPal", "Apple Pay", "Google Pay" as your payment method, you will be redirected to the payment screen for safe payment instead of the above steps. Please follow the instructions on the screen to complete the payment process.

About payment

Credit card (prepayment) visa_master_amex Shopify Payments
We accept VISA, Master Card, American Express, and JCB cards.
All credit card payments are PCI DSS* compliant and fully compatible with CVV (security code)*. In addition, all information is encrypted (SSL) transmission, and you can pay directly without going through the store (card information is not retained), so please use it with confidence.

<What is PCI DSS?>
An international security standard in the credit card industry established for the safe handling of credit card information and transaction information. → What is PCI DSS?
<About CVV (security code)>
The security code is a 3-digit or 4-digit number that is different from the card number. Entering this number proves that you have the card and prevents unauthorized use by a third party.
Amazon Pay (Prepaid)

Amazon pay Amazon pay
By using Amazon Pay , you can quickly shop on the ｘ HOSONO official website using your already registered Amazon account. By simply selecting the payment information registered in your Amazon account, you can complete your order without entering new shipping address or credit card information. After adding the product to your cart, click the " Amazon Pay " button to proceed.
PayPal payment (prepayment) PayPal | PayPal protects both card information and account numbers. ｜VISA, Mastercard, JCB, American Express, Union Pay, Bank
 If you would like to pay by debit card or bank account transfer, please consider this. (* You can use it even if you do not have a credit card.)
PayPal is a global standard online payment service used by more than 250 million people and 18 million stores in more than 200 countries and regions around the world, and boasts the world's highest level of security. .

By simply registering a credit card or debit card in your PayPal account or setting up a bank account transfer, transactions can be made with only an ID and password under strong security.
You can use it safely without telling the store side of your payment information. All new registrations are free.
Credit and debit cards can be set from the purchase screen, and bank accounts can be set from the PayPal website .
Registerable cards and bank accounts
・Credit card (VISA / MasterCard / JCB / AMEX / DISCOVER / UnionPay)
・Debit card (debit card with an international brand (Visa debit, etc.))
・Bank (Mizuho / Sumitomo Mitsui / Mitsubishi UFJ / Japan Post / Resona / Saitama Resona)
Apple Pay (prepaid) apple_pay
Apple Pay makes it easy and secure to pay. No need to manually enter your credit card information or shipping address.
When you access the online store using Safari on iOS 10 or macOS Sierra, a button with the Apple Pay logo will automatically appear.
You can place an order with Apple Pay by tapping or clicking the Apple Pay button. After you place an order, you'll see the shipping and billing information you've added to your wallet, as well as the cost of your order, shipping, and taxes. The customer will then have to authorize the order.
Google Pay (prepaid) google_pay
Google Pay is a service that allows you to safely and easily shop online using the credit card and shipping address registered to your Google account.
When you visit our online store using a supported browser, you will see a button with the [ Google Pay ] logo.

If the customer has the [ Google Pay ] app installed, they can tap or click the button to place an order with [ Google Pay ]. Tap or click the button to view billing and shipping information. You will then have to authenticate to complete your order.
others *Payment methods are scheduled to be updated from time to time in consideration of safety and convenience.

About delivery and shipping

Shipping company The shipping company will be delivered by "Yamato Transport". Please note that we cannot accept the designation of the shipping company.
about shipping cost Our delivery charges are as follows for each delivery location, by product price, and by area.

* As a high-priced product service, we will offer free shipping for purchases of 20,000 yen (tax included) or more. (Except Okinawa area)


For each delivery address,

▼If the purchase price is less than 4,500 yen
  • Hokkaido, Kyushu, Okinawa area: 700 yen
  • All other areas: 550 yen
▼If the purchase price is between 4,500 and 20,000 yen
  • Hokkaido, Kyushu area: 1,200 yen
  • Okinawa area: 1,500 yen
  • All other areas: 900 yen
▼When the purchase price is 20,000 yen or more
  • Okinawa area: 1,500 yen
  • All other areas are uniform: free shipping

*All prices above include tax
About overseas delivery Currently, we do not accept shipping to overseas (overseas).
We are sorry.Overseas shipping is not available.
About time zone designation With Yamato Transport, you can specify from the following time zones.
If you have a preference, please specify when ordering.
*We may not be able to deliver within the specified time due to weather or traffic conditions.
* In some remote islands and some areas, it may not be possible to specify the time zone. Please note

* in the morning
* 14:00-16:00
* 16: 00-18 :00
* 18:00 - 20:00
* 19:00 - 21:00

About returns/exchanges/defects

Promise The products of the studio HOSONO use natural materials that are prone to individual differences. We do not consider the category of so-called "handmade goodness, horse mackerel", such as differences in color and texture depending on the part of the product, to be a product defect.
Please make sure you fully understand the characteristics of the product before placing an order.
About returns and exchanges Due to the nature of the product being "made to order", we cannot accept returns or exchanges due to customer's convenience, such as differences in image (color, shape, size), wrong order, etc.
Please be sure to fully understand and consider before placing an order.
About defective products When the product arrives, please unpack it immediately and check the product. We strictly check the products, but if there is obvious "damage" or "initial defect", we will repair or replace it after returning the product by cash on delivery. Please contact us from the inquiry page first.

≫Contact us
About wrong delivery If you receive a product that is different from what you ordered, we will, of course, send it back to you by cash on delivery, and then promptly exchange it for you. However, if there is no stock available, it may take time for production. We apologize for the inconvenience, but please contact us from the inquiry page first.

≫Inquiries about orders

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