FAQ
Products
It's broken, can you fix it?
Can I wash it if it gets dirty? (How to remove stains)
Will water seep in on rainy days? (About waterproofness)
Does the color fade during use? (Regarding fading and color fading)
Can I change the size or color of a part other than the specified area?
Can I change the size or color of a part other than the specified area?
The left and right shoulder belts of my backpack are different lengths, or the number of holes for length adjustment is different on the left and right sides.
Can I change the length of the shoulder belt on my backpack?
Can I change the length of the shoulder belt on my backpack?
How do I use a swivel that is only on the right shoulder belt of the backpack?
How do I use a swivel that is only on the right shoulder belt of the backpack?
It's broken, can you fix it?
Can I wash it if it gets dirty? (How to remove stains)
Will water seep in on rainy days? (About waterproofness)
Does the color fade during use? (Regarding fading and color fading)
Can I change the size or color of a part other than the specified area?
Can I change the size or color of a part other than the specified area?
The left and right shoulder belts of my backpack are different lengths, or the number of holes for length adjustment is different on the left and right sides.
Can I change the length of the shoulder belt on my backpack?
Can I change the length of the shoulder belt on my backpack?
How do I use a swivel that is only on the right shoulder belt of the backpack?
How do I use a swivel that is only on the right shoulder belt of the backpack?
Can you issue a receipt (receipt)?
How long does it take to complete a production order?
Can you send me an in-stock item as soon as you have it?
What payment methods are available?
I received the wrong product for my order. (Regarding incorrectly ordered products)
What if the product I received has a defect (tear, stain, sewing defect, etc.)?
Does the Japanese cooling-off system apply?
Can I return (or exchange) the product I received for a different image?
Inquiries about our studio, products and custom-made
Can I set a specific date and time for delivery?
How much does shipping cost?
Can I specify the shipping company?
Can you ship my order overseas (outside Japan)?
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